2008 New Year’s Resolution: Choose Your Clients Wisely
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If there is one thing I’ve learned in this industry, it is that there is a lot of business to be had out there. Every day a company is realizing more and more why they need Internet marketing services. This gives you (the Internet marketer) the flexibility to choose who you want as a client.
How often have you regretted working with a client 2 or 3 months into the contract? Maybe they are too demanding, too frustrating, or your prices are much higher now then they were when you started working with them. Getting out of these situations can often be difficult, and could also be bad for your reputation. The key to avoiding these problems is to do a better job of choosing your clients.
Let’s say you are about to make a big purchase. You’re ready to fork over $4,000 for a brand new 60 inch high definition TV. The question is: are you willing to hand that over to the first guy who tries to sell you one? Of course not. You’re going to do a little online research about what brand is best, how many pixels you need, etc. You should exercise the same amount of caution when potentially engaging in a long-term relationship with a client.
What warning signs should you listen/look for when deciding whether or not this is a good relationship for you? Keep an eye open for:
- A control freak. I’ve mentioned the control freak before, and they are quite a handful. It is horrible to land a client that will be overly demanding of your time. As a consultant, your time is money. You don’t want to have to spend 10 extra hours working on a project that is done a very specific way just to appease your client. Control freaks can be tough to spot at first, but in your conversations with them, you should be able to notice things like the way they want the contract written or when they expect certain deliverables. If they are already starting to micro-manage you – run away!!
- High Demands. I’ve met with clients before who don’t understand how patient you need to be with organic SEO. They’ve really pushed me hard to leave the office and get them in the first position for a keyword like “clothes” by the end of the week. Usually clients like this have a ton of money, so it is really tempting, but don’t expect them to ever change. Even if you are able to convince them that it might take a bit longer, they will never back down. In my opinion, they aren’t worth the stress.
- Tough Negotiator. Negotiations are part of any business deal. Andy Beal had an excellent point (in a post that I frequently link to) that you shouldn’t reduce the price of your services without reducing your deliverables. It only hurts you to let them devalue your service and for you to take on more work for less money.
There are numerous warning signs that you should be able to pick up on. If someone sounds like a jerk during the pre-contract meetings, chances are they are a jerk. It is up to you to decide what level of frustration, irritation, rudeness, and pressure you are willing to handle. It is easy to feel pressure to take on more work so you know you can pay the bills, but it is also important to remember that there is a lot of business to be had out there. Make sure to give the client a thorough examination before agreeing to work with them, and get the courage to say “no”. Don’t forget, you’re running a business, too.













January 1st, 2008 at 2:20 pm
[...] 2008 New Year’s Resolution: Choose Your Clients Wisely [...]
January 2nd, 2008 at 1:01 am
Well, people that don’t have clients tend to not be so choosy and will just take the first to come along.
To try and start this year off right, I made a list of my resolutions and turned it into a sale at resolutionsale.com, my first sale ever! So far the sale is going somewhat slow, probably due to the holidays and my difficulty in reaching JV partners, but the sale is converting at 3% and the OTO is converting at 85% so I can only hope that will keep up!
Happy New Year, blessings to all!
Nelson Minica
January 3rd, 2008 at 7:07 am
[...] 2008 New Year’s Resolution: Choose Your Clients Wisely [...]
January 3rd, 2008 at 3:09 pm
[...] : Gonzo-SEO has a similar list of great ideas here. I definitely need to work out a questionnaire for 2008 that helps us identify these situations. [...]
January 3rd, 2008 at 4:05 pm
Good advice, worth hearing over and over. But I think it’s best to always remain the gentleman, because some potential clients do learn, and as they educate themselves, they come to recognize what you knew all along. Will they come back at that point, looking for you?
This is knowledge consulting… we get paid for what we know and for our efforts to discern from investigation, based on our experience. If there is not a match with a client at the start, the client needs to go catch up. There has to be a nice way to say that without working for free, and without offending the client. Ideally, you do it in a way that also helps them remember you as the guy who said whatever, on the day they realize whatever is what they really need.
January 4th, 2008 at 8:06 am
That’s a great point, John. Much of our business comes through word of mouth, so you have to be careful with reputation management. That might be a great follow-up post to this article. Advice on how to implement the above advice in a professional/gentleman manner.
January 8th, 2008 at 11:27 pm
[...] Choose your clients wisely [...]
February 6th, 2008 at 1:24 pm
[...] when you decide not to charge clients. You need to keep yourself in a position where you can be picky with who your clients are, and to do that, you need to collect the money that people owe [...]